We are TEXDESTINY, S.L. We manage the website supervapers.com (the "Site"), so when you buy a product from the Site ("Product"), you buy it from us.
We are a company registered in the Commercial Register of Seville (Spain) in Volume 6436. Book 0. Page 55. Sheet SE-115.177. Registration 1st. And our VAT is ESB90340894.
If you need to contact us, visit our Contact us page, where you will find a list of the different ways to communicate with us.
WHY WE HAVE TERMS AND CONDITIONS
We have some terms and conditions ("Terms") for the following reasons:
-Contain the rules governing your use of the Site, including and reviews;
-Stablish all the rules that are applicable to the purchase of a Product;
-Contain information that we need to communicate to you, such as your rights under the Consumer Protection Regulations.
If you use the Site or you purchase a Product, you confirm that you agree the Conditions operative at that time. These are legally binding for you and for us.
Therefore, be kind enough to read them and, if you wish, print or save them. Our Terms were last updated on August 3, 2017. Please contact us if you have any questions.
The Conditions go hand in hand with other documents that contain other important information:
Our Delivery Rules, in which we inform you about the delivery options of the Products, the restrictions on the places where we can deliver them and the additional costs ("Delivery Rules");
Our Return Policy in which we inform you about how to return a Product under certain circumstances, even if you have changed your mind, under the Consumer Protection Policy ("Return Rules").
HOW TO FIND US A PRODUCT: HOW THE CONTRACT WORKS
When we sell you a Product, as in all purchases, a contract is generated in connection with such sale. This section of our Terms explains how it works.
The order you make of a Product on the Site constitutes an offer to purchase from us such Product. When we receive your order, we will send you an order confirmation email stating each Product you have requested to purchase and an approximate delivery date.
This confirmation email is an acceptance of your offer by us. At that point, a sales contract will be generated under which you buy and we sell the Product that you have requested to buy.
You will know when have we shipped the Product, because we will send you an email with delivery details.
PRICE AND PAYMENT
The price of the Products will be indicated on our Site at any time, except in cases of obvious error. These prices include VAT, but do not include the cost of delivery, which will be added to the total amount to be paid. See our Delivery Rules for more information.
Our Site contains a large number of Products and it is possible that, despite all our efforts, some of the Products listed on our Site may carry an incorrect price. We usually verify prices as part of our shipping process, so if the correct price of a Product is less than the indicated price, we will charge you the lower amount when sending the Product to you.
We accept the payment through the indicated methods of payment: Credit card, PayPal, Bank Transfer and Cash on delivery.
By placing an order on the Site, you confirm that the payment data you supplied us is valid and that when your order is accepted and processed by us, the full payment will be made.
AVAILABILITY AND DELIVERY OF PRODUCTS
Delivery will be made within a maximum period of 30 calendar days from the date of order. Regardless of the above, and whenever we have stock, we try to send the Products ordered before 19:30 on the same business day.
If a Product is no longer available, or if we cannot supply a particular Product for any reason, our sole responsibility is to ensure that we do not charge you for such Product.
Every order you make on our website carries shipping costs of € 4.50. There may also be places where we can not make a delivery. For more information on shipping options, prices and restrictions, see our Delivery Rules.
I LIKE THE PRODUCT THAT I ORDERED, BUT I WOULD PREFER A DIFFERENT SIZE / COLOR
If you wish to change your Product to a different size or color, please let us know within 28 days from the date of receipt of the Product. Follow the instructions in the previous section on how to cancel your order and, at the time you cancel your order, simply tell us that you would like to change it instead of receiving a refund.
If the size / color you requested is not available, we will inform you and refund in your favor, instead of making the change.
PROBLEMS WITH YOUR REQUEST
It is important to properly follow the instructions of use and care of each Product.
With regard to clothing, it is important that washing instructions are followed exactly as it’s indicated on the label. Each production batch of each garment is subjected to a thorough wash test and quality check before leaving the manufacturer's facilities. For accessories, it is important to follow the instructions on possible restrictions of use of the manufacturer.
It is your responsibility to take care of the Product purchased. We will not be liable to you if the problem of your Product has been caused by improper use or care.
But we also understand that sometimes things do not go as planned. If a problem arises with your Product, you just need to contact us as indicated below and we will try to help you.
"I received a defective Product"
If you believe that the Product you have received is defective, please contact our customer service team by contacting firstname.lastname@example.org. Our team will inform you how to proceed. Please provide as many details as you can about the defect.
"I received an incorrect Product in my order"
If you have received an incorrect Product in your order, please contact our customer service team at email@example.com. We will inform you how to proceed with the return. Please provide as much information as you can about the wrong item.
"Product missing in my order"
If there is a missing Product in your order, please contact our customer service team at firstname.lastname@example.org. We will inform you how to proceed. Please provide as much information as you can about the missing item.
OUR RESPONSIBILITY TO YOU
We have taken the maximus care in the preparation of the material on our Site. However, material displayed on our Site (except for pricing) is furnished without any promise, condition or warranty as to its accuracy or suitability for any purpose. If you detect a problem, please let us know if we can solve it.
If necessary, we may suspend access to our Site to carry out routine or emergency work. We do not accept any responsibility if for any reason our Site is not available.
We will not be liable for any technical error or technical problem you may experience, or for your use of the material on the Site, any web pages with links to it or any material published in it.
If we breach these Terms, we will only be liable for any loss you incur as a result and to the extent that such loss is a foreseeable result by both parties at the time of your order for the Product in question or at the time you have used the Site.
Our total liability to you in connection with a request made by you for a Product will be limited to the amount you have paid for the Product.
These limitations and exclusions do not affect your legal rights and are only applicable to the extent allowed by current legislation. Nothing contained in these Conditions will limit our liability for injury or death caused by our negligence.
Since we sell Products for personal use only, our liability to you may not include for any reason any commercial loss such as loss of data, loss of profits, loss of sales or interruption of activities.
USE OF THE SITE
"Supervapers" is a registered trademark of TEXDESTINY, SL, the members of our group of companies are the owners of the licenses of all trademarks and other brands, trade names, names trademarks, corporate names, illustrations, images, logos, registered or unregistered designs of copyrights and other intellectual property rights that appear on our Site.
You have a license to use the material on the Site in a very limited way; that is, it is a license exclusively to use the Site in the manner provided for and in accordance with these Terms, for your own personal and non-commercial use. Nothing more and nothing less! Otherwise, you may not copy, reproduce, republish, download, post, transmit, transmit, make available to the public or otherwise use any part of our Site.
We may occasionally make available to you on our Site certain services provided by third parties. To access such services, you must register with these third parties and deal with them directly.
We have no control over the contents of such third party sites or the execution of these services. Consequently, you use these services on your own account, and we do not accept any responsibility or liability for any loss or damage that may arise from them.
Events that are beyond our control
We shall not be liable for any failure in the pro or for any delay in the performance of any of the obligations to you caused by events reasonably beyond our control, including natural disasters, fires, floods, severe weather conditions, explosions, war, acts of terrorism, labor disputes or acts of local or central authorities or other competent authorities.
Validity after exclusion of clause
If any of these terms and conditions are deemed invalid, the remaining terms and conditions will continue to be valid to the fullest extent permitted by law.
These Terms contain the entire agreement between us and you with respect to the purchase and supply of the Products and / or your use of our Site. There are no other terms or conditions requested or communicated in any way by you that will be part of our contract, whether or not they have been accepted by one of our employees.
Our right to modify these Terms
We may revise and update these Terms from time to time in the case of changes in existing legislation. You will be subject to the terms and conditions in force at the time you order us Products or use our Site.
Current law and jurisdiction
These Conditions are subject to the legislation of Spain. We will try to resolve any disagreements quickly and effectively, but if you are not satisfied with the way we handle any disagreement and you want to bring the matter to court, you should do so before the Spanish judicial bodies.